Small talk is the bread and butter of social interaction. Without it, we would not be making friends, building trust in new acquaintances, easing into deeper conversations, or navigating unfamiliar ...

Micro-interactions are an often unrecognized part of our everyday lives. They are what we say, and don’t say. They are what we listen to and what we ignore, consciously or otherwise. They are the ...

Healthcare loyalty is won or lost in micro-moments. Here's how identity intelligence can help remove friction, build trust ...