A giant Amazon return pallet was purchased for $7,027, and the gamble was huge. Some boxes looked brand new, while others were crushed, ripped, or missing parts. The deeper the pallet got opened, the ...

Every time a box goes back across the counter with an Amazon return label, it drops into a sprawling, largely invisible system that decides whether that item will be resold, donated, dismantled, or ...

Amazon Prime’s return policy is, without exaggeration, the reason I’ve been a member for nearly 10 years. It’s a cornerstone of the Prime membership’s value proposition, primarily because it removes ...