Building a scorecard can help managers link today’s actions with tomorrow’s goals. by Robert S. Kaplan and David P. Norton As companies around the world transform themselves for competition that is ...

The balanced scorecard is a strategic planning and management system which takes into account non-financial aspects of corporate performance, explains the Balanced Scorecard Institute. The system ...

Question: Is there some kind of shorthand mechanism that any citizen, organization, institution or corporation can use to measure the effectiveness of its fire department? If there were such a tool, ...

There are plenty of theories and models and policies and scorecards for managing performance in government. Measuring the impact of social services is particularly difficult, but with pressure ...

07 February 2006Aiming to Upgrade Performance of Departments and Services According to Its Vision and Strategy The director general and heads of departments at the Dubai Chamber of Commerce & Industry ...

The balanced scorecard is a set of financial and non-financial measures regarding a company's success factors, from four interrelated perspectives: financial, customer, internal business processes, ...

Opinions expressed by Entrepreneur contributors are their own. The balanced scorecard is a familiar accessory in the corporate world. Its early legacy includes a period in the early 1900s when French ...

a company's relationship with its customers its key internal processes its learning and growth.