Best Buy Co. faced a daunting challenge that would sound familiar to many large corporations: multiple different software applications were needed to run its contact centers, creating a maze of ...

Joining the generative AI wave, Best Buy has partnered with Google Cloud to introduce a generative artificial intelligence-powered virtual assistant late this summer, the retailer announced Tuesday.

A Reddit shared the story in a post to r/BestBuy thread titled, “Ever wonder what a normal day at Best Buy (customer service) looks like?” The thread has generated more than 100 upvotes since Jan. 4.

It is anticipated that Best Buy's U.S. customers will be able to connect with a gen AI-powered virtual assistant for self-service support starting in late summer 2024. The assistant can help with ...

Q: I’m a long-time Best Buy customer and a Total Technical Support member. So when I had a problem with my computer recently, I expected Best Buy to help me. My computer was not working with the ...

Over the past few years, Best Buy (BBY) has struggled to attract customers to its stores amid growing competition and economic pressures that are impacting the wallets of shoppers. However, the ...

Best Buy Company Inc.’s BBY operational efficiency, strategic growth investments and customer-centric initiatives have positioned it well in a challenging market. The company's financial performance, ...

Just when we think they are doing some good in the tech world, they go and mess it up, as always. Best Buy customer Mike Bolesta simply wanted to purchase a car stereo. After being assured that a ...