CUSTOMER relationship management applications bring new levels of sales, customer service and overall profitability to businesses of all sizes. However, many businesses find it difficult to justify ...

SAP stepped into the ring of hosted customer relationship management software providers Thursday with products aimed at midsize and large vendors. The German software maker isn’t going after small ...

Looking to compete with Salesforce.com Inc. in the hosted customer relationship management (CRM) space, professional services firm XTech Corp. plans next month to offer a hosted CRM platform based on ...

Two years after it pulled the plug on its first hosted CRM software offering, Siebel Systems is once again entering that market, this time through a deal with IBM. Siebel and IBM last week said they ...

Ratcheting ratcheting up its customization capabilities, Salesforce.com will use its inaugural Dreamforce User & Developer Conference this week to launch the Winter 04 release of its hosted CRM ...

Microsoft is due to improve the hosting capabilities of its customer relationship management application with the global release of a new version of its Dynamics CRM 3.0 software Monday. The vendor is ...

A second reseller of Microsoft CRM said Tuesday it has begun offering hosting services for the software, citing strong customer demand for hosting options. A second reseller of Microsoft CRM said ...

Hosted customer relationship management (CRM) advanced last week as major vendors, led by Salesforce.com, broadened their offerings. However, analysts questioned whether hosted services could make the ...

Siebel Systems and IBM are unveiling a hosted software product in an effort to grab some of the IT dollars small and midsize businesses are spending. As previously reported, the product, called Siebel ...

A pair of companies offering hosted customer relationship management software for small and medium-size businesses announced new product upgrades Monday. Sage Software and RightNow Technologies, which ...