When the first cave-dweller started selling hand-made clubs for the discerning hunter-gatherer there is a good chance he would follow up with the client to find out how the product performed in the ...

Microsoft will be adding a tool to help with that to a future version of Dynamics CRM Online. Currently in preview with the codename Meeting Sense and built on the Azure Machine Learning service, ...

Photo: Agent.ai This post is brought to you by Agent.ai. Not all businesses can afford a full-time staff of phone operators. And let’s be honest: Frustration with automated systems can leave customers ...