Thane police investigating source who sold the script to Sagar Thakker for nearly Rs 25 lakh. Thane police investigating source who sold the script to Sagar Thakker for nearly Rs 25 lakh. Sagar ...

HUNDREDS of Hampshire staff at Lloyds TSB call centres will no longer read from scripts when talking to customers, the bank has announced. It decided to bin the scripts after research showed nine out ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

HEWLETT-Packard has been fined $3 million for giving call-centre staff scripts that dudded customers of their consumer rights. In the second-largest penalty of its type, the Federal Court found HP ...