Although popular right now, AI is not always the answer to building products that result in customer success. In the world of software and apps, I believe that understanding client feedback is more ...

Getting client feedback can help you improve your service, ensure you are meeting their expectations and identify at-risk clients. “Clients are usually happy to provide feedback, whether it’s positive ...

With customer experience at the top of the agenda for all brands, agencies are also learning just how important the client experience has become in a business context. With no in-person contact for ...

There is little doubt that revelations emerging from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry will drive significant changes in the coming ...

As a management consultancy, we help our clients move past “business as usual” by leveraging organizational transformation to create breakthrough performance. Even our name is inspired by our belief ...

After producing a five-month, multimedia series on the power of client and community feedback, Stanford Social Innovation Review conducted two audience surveys to understand the campaign’s influence.

Getting feedback from clients can help you improve your service, take action to meet client expectations and identify clients who might be at risk of jumping ship. “Clients are in the best position to ...

Rates of burnout — a feeling of overwhelm and constant stress that if left unchecked may cause employees to seek another job — have risen in the past year. A 2021 survey by Indeed found that 52% of ...