Discover how a powerful knowledge base can be your secret weapon for bettering customer service, agent satisfaction, and your business’ bottom line. We are a team of writers, experimenters and ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

With the growing importance of complete customer service initiatives, especially in vertical industries like healthcare, financial services, government, and telecommunications, contact center agents ...

Bangalore, Karnataka, India (NewsVoir) Hiver, the world's first Gmail-based customer service platform, has launched its own knowledge base portal that helps companies build, host, and manage commonly ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

As businesses increasingly move their customer service online, it's becoming more important than ever to have a considerable knowledge base to satisfy customers' requirements on social networks. After ...