The delight stage of a customer’s journey comes last, but you should never neglect it. Positive customer experiences have a multitude of benefits, including customer loyalty, good word-of-mouth, cross ...

GRAND RAPIDS, Mich., May 6, 2025 /CNW/ -- Ascential Technologies announced today the launch of Ascential Care, a broader, globally responsive and agile customer service platform designed to further ...

AI can change how businesses interact with customers, offering new opportunities to enhance efficiency, personalize experiences, and increase customer satisfaction ratings. However, implementing AI in ...