No company lasts very long without good customer service. Fabulous new products, a terrific customer base, creative management, great cash flow - all of that isn't worth a tarnished dime if the ...

SAN FRANCISCO, CALIFORNIA, UNITED STATES, February 22, 2024 /EINPresswire.com/ -- Customer-service representatives are pressuring consumers to the point of dishonesty ...

In this week’s Monday Motivation, a Monday email sent to subscribers to our eNewsletter The Customer Conversation, we spoke about Walter Mischel’s famous experiment on self control and delayed ...

Walk into any customer-service department and you’re likely to encounter a scene that looks more like a factory floor than a knowledge-worker environment. In almost every company around the world, the ...

Insurance agencies looking for customer service staff has gone on for years. Just check the online job ads for these positions. There are always openings. Processing Content When we fill these roles, ...

Talk about good customer service. This chat between an Amazon customer service representative and a customer whose book hasn't arrived on time has restored our faith in the power of the Norse gods. It ...

In an ideal world, we’d all have the things we need, exactly how we need them, obtained by working together in consumerist harmony. In reality, sometimes we buy the wrong thing. Or we buy the right ...