Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

8 Effective Customer Retention Strategies Now that we’ve made a strong case for trying to enhance customer retention, let’s discuss specific strategies that’ll help you actually do it. 1. Good Values ...

Is your organization about fun? How often do your customers giggle? How much of your business strategy is about funniness—not just entertainment, but customer experiences made joyful by design? What ...

Start with customers. AI should support CX goals like ease, trust and personalization, not just operational KPIs. Tech alone fails. AI can’t fix broken customer journeys without deeper redesign.

Every company claims to put customers first. It is a phrase that shows up in mission statements, marketing materials, and corporate speeches. Yet, if customer-centric sales strategies were truly in ...

Amid the increasing complexity of the customer journey, the soaring number of cross-channel touch points and dwindling customer attention spans, it's vital for organisations to master customer ...

If your company is serving digital nomads, you're dealing with a customer base that moves fast and expects flexibility. From providing reliable Wi-Fi in the middle of nowhere to crafting custom travel ...

HelloFresh's new strategy focuses on increasing Average Order Value from long-term customers and reducing costs through logistics and automation investments. Despite a competitive market, HelloFresh ...