The next steps in collecting patient experience data include gathering information in real time and aligning patient experience surveys with a healthcare organization's primary goals. Patient ...

Optimal data governance has several potential impacts on maintaining and continually improving an organization's customer experience. Data is the lifeblood of an organization. Customers and employees ...

Employee and customer experience are intrinsically linked, so why isn’t the data coming from both being managed together? Employee experience and customer experience are not one in the same. However, ...

Brands are at an inflection point. Today, consumers have more options and choices than ever before, and the cost of switching has never been lower. As brands create new, or pivot their existing, ...

As America’s healthcare system continues to evolve, it is critical that our perception of care and its value to patients evolve with it. In the past, value assessments have marginalized patients’ ...

Laura DiDio is principal at ITIC. She has over 25 years of experience in IT as an analyst, consultant, writer and investigative reporter. Organizations across industries have more access to data than ...

Opinions expressed by Entrepreneur contributors are their own. The biggest acquisition in martech this year highlights the coming of age of experience data. In November, SAP announced plans to acquire ...

Qualtrics, the newly public experience management software maker that's majority owned by SAP, is releasing a new platform that aims to serve as the operating system for experience data management.

In the contemporary enterprise, data now drives business. Yet, as I’ve written about time and again, data itself isn’t powerful. You have to be able to use it to drive business improvements for it to ...

CHICAGO--(BUSINESS WIRE)--Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, has released its latest research report, ...

Thanks to the 21st Century Cures Act, the US Food and Drug Administration (FDA) on Thursday published new draft guidance to help stakeholders submit a proposed draft guidance on patient experience ...

American Express is delivering experience data to multiple levels across the company, in near real-time, to understand how it can better service its customers. American Express - or AmEx as it is more ...