Despite its central importance to the success of every business, customer experience is rarely implemented as effectively as it could be by leadership teams. This happens because customer experience ...

In this previous post, I had discussed the importance of Customer Experience (CX) and the implications it has on a customer’s perception of a brand/company. Given the growing trend of commoditization ...

Effective strategy transcends mere logic; it demands compelling narratives that emotionally connect with employees. Leaders must frame strategic plans as stories, linking them to individual values and ...

Abu Dhabi - In line with its continued endeavours to elevate the standards of customer experience across Abu Dhabi, the Department of Government Enablement (DGE) has announced the scaling up of the ...

"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...

Dr. David M. Klein has built a career defined by steady, cross-industry leadership in environments where capital, complexity, and organizational pressure intersect. Working with capital-backed ...

Most recently, he was with VML, where he helped build CX and commerce capabilities across India and Southeast Asia, including regional mandates from Thailand and Malaysia.

MONTRÉAL, Oct. 30, 2025 (GLOBE NEWSWIRE) — Air Canada was voted the North American Winner for Employee Experience Strategy in the sixth annual ARCET Global Customer Centricity World Series Awards. The ...

Kochar joins the customer experience arm of Havas India and will report to chief growth officer Manas Lahiri, overseeing experience strategy and martech capabilities ...