Patricia Nagy is the Chief Strategy Officer of The Proxy Agency, a revenue-enabling, full-funnel marketing agency in New York City. As someone in marketing, I’m supposed to tell you that the secret to ...

Despite all my big, jaded talk Monday, I really do try to be a good server. I want to give good service. I want to justify my guests’ decision to spend money at my restaurant. I hope my guests feel ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...