Know the ITIL framework’s essential ideas, principles, and procedures. To be good at managing IT services, you should study the IT Infrastructure Library (ITIL) service lifecycle and its five phases: ...

Effective IT service management [ITSM] is essential for companies looking to maximise efficiency and provide high-quality services in digital environment. The IT Infrastructure Library is one of the ...

GUEST OPINION: In this digital era, it is impossible to think of a business without technology. Even a small grocery store owner uses technology to carry out the smallest of tasks related to ...

As the ITSM sector has evolved, ITIL framework has become universally accepted as the best way to ensure ITSM tools are implemented in a manner that delivers immediate value, while also ensuring that ...

Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...

Two of today’s most popular acronyms in the alphabet soup of the IT industry are ITIL and SOA. The IT Infrastructure Library has gained attention as a governance framework aimed at helping IT ...

According to one of the U.S.’s largest insurance companies, when implementing ITIL, you should start slow, make everyone a stakeholder, and address cultural issues head on As one of the early U.S.