For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

Just as good science is a balance between brilliant theory and focused laboratory work, a good IT Infrastructure Library implementation requires a balance between theoretical training and hands-on IT ...

Bill Willis was looking for a better way to talk with his customers. As deputy CIO of North Carolina, he needed to know if his organization was doing a good job serving IT users in state government ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--KACE™, the leading systems management appliance company, today announced its KBOX™ Systems Management Appliance now offers significantly enhanced support for ...

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.

Roughly two years ago we wrote a newsletter on the potential use of IT Infrastructure Library (ITIL) to, among other things, improve WAN management. ITIL was originally defined in the 1990s by the U.K ...

The Australian Nuclear Science and Technology Organisation (ANSTO) has implemented an (ITIL) deployment to improve internal IT service and performance. The organisation uses IT principally as a tool ...