In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

In today's society, technology is a cornerstone of any company. Having a system for planning and organizing technology will make your business run more efficiently. It also means you'll have happier ...

Specsavers moved to an IT service management system from BMC Software when it wanted to become ITIL compliant and standardise the service globally. The optical retail chain implemented BMC FootPrints ...

The Dubai Electricity and Water Authority (DEWA) has announced that it has been awarded the ISO/IEC 20000-1:2011 certification. Based on the third edition of the Information Technology Infrastructure ...

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT ...

Dubai - Dubai Electricity and Water Authority (DEWA) has received ISO/IEC 20000-1:2011 certification, which is based on the third edition of the Information Technology Infrastructure Library (ITIL) ...

Qatar Airways has been recognised by Alcumus ISOQAR, one of the "most recognised and respected" UKAS accredited certification body for successfully demonstrating the implementation and compliance ...

As a security professional, IT service management can be your best friend. Service tickets indicate a regular, defined process that your organization’s IT team follows. As security officer, you need ...

Riyadh, KSA: In a milestone achievement showcasing the success of its strategy in enhancing its digital services and infrastructure to boost efficiency and ensure a fully integrated, uninterrupted ...