A key performance indicator (KPI) is a measurable value that demonstrates how effectively a company, department or individual is achieving key business objectives. KPIs are tracked to evaluate success ...

Has any other acronym done as much damage to marketing effectiveness as ‘KPI’? The KPI is coveted everywhere as a thing of gargantuan significance, but as with all pieces of jargon, it gets massively ...

• Revenue per client or member (RPC) The most common and probably easiest KPI to track is Revenue Per Client (RPC) – a measure of productivity. The average class attendance rate (ACA) is… Rate of ...

It's important to track, measure and assess the performance of your software development teams as an engineering leader. This way, you ensure that you'll come up with the highest quality product. This ...

A vital question for organizations is: How do they measure success? As companies grow larger and more complex, determining what metrics to use to evaluate performance gets harder. Traditionally, ...

The County of San Diego is using a new way to measure the impact of its work. The County developed 26 Key Performance ...

HIT "Independence, Measurement, and Continuous Qualification" Standard (v2026.1) formalizes transparency and governance ...

I recently shared my thoughts on how a manager should choose key performance indicators (KPIs) in an effort to get a clear understanding of their current business situation and informed decisions. The ...

Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contains over 70 metrics ...

“Data-Driven Thinking” is written by members of the media community and contains fresh ideas on the digital revolution in media. Today’s column is written by Michael Morris, co-founder of ...