Just about every enterprise has at least one knowledge base: A customer-facing one. While the concept can and should be extended to internal use, it’s often these public knowledge base examples that ...

This is a user generated content for MyStory, a YourStory initiative to enable its community to contribute and have their voices heard. The views and writings here ...

Discover how a powerful knowledge base can be your secret weapon for bettering customer service, agent satisfaction, and your business’ bottom line. We are a team of writers, experimenters and ...

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...

A knowledge graph provides the associations between resources in a potentially complex information space. There is an intriguing fallacy (what I call the disconnected data fallacy) that seems ...

AI has, contrary to common belief, existed in a fairly advanced form even before the boom that started in 2022. The deluge of AI products that flooded the internet following ChatGPT simply focuses on ...