Mobile operators are failing to deliver accessible customer service to consumers, with multi-channel efforts either serving to confuse the public, or acting as window dressing or a delaying mechanism ...
With the rapid growth in the number of customer service channels available to the consumer comes the opportunity for organisations to improve their brand reach, customer experience and ultimately ...
REDWOOD SHORES, CA--(Marketwired - Nov 10, 2015) - Oracle (NYSE: ORCL) today launched Oracle Knowledge Advanced, a new cloud solution within the Oracle Service Cloud that helps organizations deliver a ...
The days are over when customer service teams could provide only one way to contact them. Today’s consumers want options. They want to choose whether to send an email, chat with a live agent, ask a ...
March 2010 A new approach to multi-channel strategies in financial services. In today's competitive environment, customers are in full control of their relationship with their financial service ...
SINGAPORE, Dec. 08, 2025 (GLOBE NEWSWIRE) -- EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its new AI-driven customer service ...
SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in agentic AI for customer experience, today introduced the industry’s first multi-agent, omnichannel AI for customer experience. With ...
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