There have long been a few fundamental challenges associated with business process management. But a relatively new and innovative technology, process mining, has the capability to revitalize process ...

Business Process Management (BPM) encompasses the systematic analysis, design, execution, monitoring and optimisation of organisational processes. It provides a framework that guides continuous ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Customer journey mapping provides valuable insights into the ...

Process mining and Generative AI are two powerful technologies that are revolutionizing the field of data science. Process mining involves extracting knowledge from event logs to gain insights into ...

GUEST RESEARCH: More than eight out of 10 (84%) of Supply Chain leaders globally say they urgently need to better understand how their business processes actually work and 93% believe there is ...

The ongoing adoption of digital transformation by almost all industries has brought the importance of data and processes into focus. Silos of data and standalone business applications, usually built ...

Given the right tools, digital transformations seem fairly straightforward, but adopting new technology is never straightforward. When Johnson & Johnson wanted to digitize process improvement and ...

England’s National Health Services has started adopting Celonis SE’s process mining platform to fix a variety of healthcare bottlenecks. Healthcare involves complex day-to-day communications and tons ...