Abstract: The aim of this research is to integrate QFD and TRIZ theories into innovative principles of the medical care bed design. The use of QFD matrix expansion and its importance for evaluation ...

In today's highly competitive industrial climate, and in times of limited company resources and a continual need to improve company performance in all areas, the use of effective and efficient tools ...

To apply quality function deployment (QFD) methodology to identify clients' needs by relating complaints with perceived quality domains. Matrix analysis based on the QFD model was performed, using the ...

Purpose – This paper describes a model for Customer care management in an automotive service industry. Design/ methodology/approach – Customer care management (CCM) model is developed using TQM ...

Nowadays, many product development projects fail as for not meeting customer’s expectations up to the mark as product development process is conducted very unsystematically and results in waste of ...