Salesforce has cut 4,000 customer support positions, reducing its support staff from 9,000 to 5,000, as artificial intelligence (AI) now manages approximately 50 percent of customer interactions. The ...

Marc Benioff thinks the AI future of the office is already here, and he has the data to back that up within his company. Mark Benioff is so bullish about AI that he made a dramatic pivot toward ...

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