CHICAGO (WLS) -- You trust that your appliance warranties are there when you need them, but what if your claims aren't being fulfilled the way you expect? ABC 7 Consumer Investigator Jason Knowles and ...

When Tom Fleming bought a new Kenmore front-loading washing machine, he expected it to last for years, but it broke shortly after and took him months to ger repaired. When Tom Fleming bought a new ...

When Danny Gardner cancels his Sears Master Protection, a representative tells him to be patient and that the bank is slow to process refunds. But it’s been four months. QUESTION: I’m trying to get a ...