With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

ServiceNow isn't just a tool. It’s also an ecosystem that can revolutionize how organizations operate. But too often, teams using this platform aren’t maximizing it. For those teams, a new Service ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The Configuration Management Database (CMDB) has long served as the backbone of IT ...