Focusing on customers is critical to any business and, oftentimes, a manager’s compensation is based on improving customer satisfaction. But how do you make sure that you are truly measuring ...

Improvements in design tools, tech innovation, and new design methodologies have simplified design efforts over the past three to five years, according to a survey of global design engineers. The ...

In 2014, when Antionette Carroll was tapped to lead a task force on inclusivity for the AIGA–the professional organization for designers–she found that the organization’s primary reference materials ...

Poor survey design is damaging the future of the market research industry, with respondents increasingly averse to badly-made and over-long surveys, last week’s Association for Survey Computing (ASC) ...

One possible explanation for the variability in estimates across the different nonprobability samples is the range of methods that online sample vendors employ. They differ on recruitment, weighting ...

Designers earning top dollar work in UX, know how to code, and live in California. And–surprise–they’re men. Those are some of the main takeaways from O’Reilly Media’s 2016 Design Salary and Tools ...