There is a lot of interest in using AI within enterprise communications, and there are certainly a lot of new use cases emerging. My favorite use case works with voice and digital channels, agents, ...

Nobody likes a Monday morning quarterback. He’s the guy who always knows exactly how to run a play to score a touchdown…the day after the game. As much as the postgame know-it-all gets under ...

Looking to gain greater insights into surveys? This third part of a series on NLP and survey data explores Latent Dirichlet Allocation, a popular tool to ferret out elusive themes in text comments, ...