SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

With customer expectations rising and digital transformation accelerating across the world, SESTEK's Virtual Agent solution now powered by Agentic AI, helps enterprises to automate complex customer ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Whether it’s asking when you can expect your UIF payment, querying your electricity bill, or applying for a new passport, finding the person who can guide you to the right information or form, is ...

Think about it: have you ever heard someone talk fondly about receiving robocalls? The thing is, outbound sales calls are actually an important part of the marketing funnel. Even if someone doesn’t ...

My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...

Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...