At this juncture, “chatbot” has become common speak with customer service technology — a generic term used to describe just about any digital assistant, from voice AI to live chat pop-ups and ...

Conclusion AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern ...

Zoom AI Companion expands agentic skills across the entire Zoom platform, using reasoning and memory to take action and orchestrate task execution, conversational self-service, custom agent creation, ...