With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

In today's fast-paced business world, time management is of utmost importance. HR professionals and employers need reliable tools to monitor daily working hours to ensure optimum productivity. WebWork ...

Industry's #1-rated workforce management solution is now a part of ADP's leading payroll and HCM platforms "The pace at which we integrated WorkForce Software across our global platforms only speaks ...

Roseland, NJ /PRNewswire/ - ADP®, a global leader in HR and payroll solutions, today announced the availability of ADP® WorkForce Suite, the industry's #1-rated workforce management solution, now ...

Facing margin pressures, increased industry regulations and the need to enhance guest satisfaction to drive traffic, restaurant operators and executives from Pizza Hut, HMSHost and Stacked Restaurants ...

Strolling away from workstations could prove costly for some employees at Cognizant Technology Solutions Corp., as the information technology services company explores tracking productivity through ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

Cognizant has reportedly started training select executives on ProHance, a workforce-management tool that tracks how long employees remain active on their laptops. The new tracking system also ...