Contact Centres Set for ‘Infinite Scale’ AI Revolution

Stuart Dorman reveals how AI will transform contact centres into strategic powerhouses during recent CCMA 2026 ...

Quesma Releases OTelBench: Independent Benchmark Reveals Frontier LLMs Struggle with Real-World SRE Tasks

New benchmark shows top LLMs achieve only 29% pass rate on OpenTelemetry instrumentation, exposing the gap between ...

Leaves Legacy Project Files Patent for AI-Enabled Photo and Video Storage That Understands Meaning, Not Just Metadata

New narrative-guided media intelligence transforms scattered digital memories into a searchable, story-aware personal ...