Cheap money masked bad decisions. Now growth must prove itself — and customer experience is the clearest signal left.

The combined Cvent–Goldcast platform brings event execution, AI-powered video production and performance analytics into a ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

In 2026, successful AI implementation will require thoughtful actions, employee training and clearly identified use cases.

Like most "overnight" turnarounds, Google’s didn’t happen overnight. To pull it off, Pichai focused the company intensely on ...

Founded in 2007, Lucidworks targets technology and business leaders in mid-to-large enterprises seeking to enhance search, ...

Most AI projects fail fast — except in CX. Here’s why customer experience teams are the ones actually closing the GenAI ...

AI agents launched. Acquia introduced three AI agents to its SaaS CMS. Content workflow automation. Agents automate site ...

In a world where trust is fragile, this is no longer a cosmetic issue. It’s a brand issue, a governance issue, a trust issue.

In partnership with GiveCard, Lorikeet's conversational intelligence platform for high-complexity support assisted more than 300,000 families and resolved issues at a moment of urgent need. SAN ...

Seamless, Real-Time Data Flow From Capillary’s Loyalty Platform to Adobe Experience Platform Unlocks Personalization & Engagement at Scale By Megan Fiorendino December 11, 2025 Capillary Technologies, ...