Oct 10, 2023 · The basic Unified CCX call flow process is identified below: 1) A call arrives at voice gateway. 2) The voice gateway routes the call based on dialpeer configuration. 3) The …

Feb 22, 2018 · These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it. If you want to …

Nov 16, 2012 · Introduction This Document discusses on UCCX user Privileges with only viewing configurations. Solution In the UCCX, a user can be assigned roles of Administrator, …

Jun 16, 2025 · I am upgrading a UCCX system from 12.5 SU3 to 15. In the instructions, it says before you upgrade, ensure that the VM type is open-vm-tools, and to use the switch …

Help Desk Using Cisco UCCX Deployment Guide February 2013 Series

Mar 8, 2024 · CUCM version: 15.0.1.10000-32 UCCX version: 12.5.1.11003-511 I'm attempting to setup UCCX from scratch. When first logging in, I am greeted with the "Cisco Unified CM …

Jul 29, 2020 · So, for callback, UCCX must call itself. Script 1 is like the customer calling in, and Script 2 is like your queuing logic to route the call to the next available Agent. Think of Script 1 …

Mar 6, 2023 · admin: utils uccx dbreplication reset all Version mis-match detected First node's version is Second node's version is 11.6.2.10000-38.i386 Replication can be setup only when …

Jul 31, 2023 · Hi, We have a two node UCCX cluster and now experiencing a issue on the publisher completing backups. Backup logs indicate a issue for the archive backup …

Mar 14, 2019 · We have a HA UCCX cluster and I need restart the primary and backup. Does anyone know where to go in the UCCX web interface to restart each of these or does it have …