Join Alan Ross, who led the record-breaking launch of Dynamics 365 Contact Center, for a fireside chat on the evolution of conversational AI. He’ll share how AI is reshaping customer service: → Building smarter, more humanlike AI agents in Dynamics 365 → Integrating new features like Model Context Protocol and Copilot for assisted service → Lessons from driving large-scale adoption and real business results Alan combines deep product experience with a practical view of what works and what’s next