Samit Banerjee, Division President – Customer Business Services at Amdocs, took a moment from his busy schedule to join our Ask the Expert series and tackle two critical questions shaping the future telecom workforce: AI agents. Watch as he shares how CSPs are already seeing measurable gains in call handling efficiency across North America — and why AI in telecom goes far beyond automation, enabling smarter decisions and new ways of working. | Amdocs

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