UCCX and Salesforce Integration
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UCCX and Salesforce Integration
Hello, I have a client that we recently completed a small UCCX 8.5 Premium deployment for. As part of the deployment we completed a CAD integration with Salesforce.com in order to provide a screen pop of the associated customer account using the ANI from the caller (document attached – though there...
17 feb. 2012
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