65% of companies plan to increase #customerexperience spending by an average of 24% this year, according to Metrigy research. Metrigy CEO Robin Gareiss details the competitive edge of being customer-obsessed and the success metrics achieved by companies with an integrated #UCaaS and #CCaaS platform: https://bit.ly/3McebQM #CX #XCaaS #contactcenter #customerobsessedcommunications | 8x8 | Facebook
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