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33:14
YouTube
ClearPathCX
06 - Building Your CSM Toolkit from Scratch
What does it really take to build a Customer Success toolkit from the ground up? Not the theoretical frameworks from textbooks or the polished playbooks from enterprise teams with unlimited budgets - but the real, practical tools that frontline CSMs actually need to do the work. In this episode, host Mark Bernardin breaks down how to assemble ...
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