Meet Neil 👋 His usual job sees him working in a planned environment as our IS Project Manager in our Digital and Innovation Directorate, but when Northern Powergrid steps up into major incident status - due to storms ⛈️ or wintry weather ❄️ affecting our network - Neil steps into his 'second hat' role as a call taker to help customers. Delivering quality, Neil enjoys having meaningful conversations and seeing how his everyday work implementing and improving systems supports customers longer ter